English is our corporate language, but should you prefer to send your application in Danish, then please do so.

WHO WE ARE  

Based in Copenhagen in our office in Søborg, AltaPay is a fintech company that offers the best omni-channel payment solution dedicated to helping merchants, partners and consumers to make and receive payments. Our omni-channel payment solution allows retailers to automate reporting and financial reconciliation. We also manage PCI-DSS compliance as well as creating a seamless and engaging customer experience. We operate across 22 European countries and our customer base is growing, which means there are multiple exciting projects in the pipeline.  

AltaPay seeks a Technical Supporter for our Customer Support Team

If you are interested in IT and dream of becoming part of a multicultural atmosphere surrounded by dedicated employees, this is your chance to become part of our team.

WHAT YOU WILL ENJOY DOING

As Technical Supporter you will become a product and payments expert, viewed by our customers as a trusted partner where they can reliably get quick and correct information. You will work cross-functionally with AltaPay’s Sales, Boarding and Product Development teams to provide merchants with quick solutions, troubleshooting account issues, and building internal processes that scale. 

The job involves:

• Ensuring merchants are correctly onboarded onto AltaPay’s payments gateway;

• Supporting the merchants with daily technical issues such as faulty transactions, discrepancies between reports and integration issues with AltaPay's platform;

• Continuous stakeholder management, as well as the ability to proactively take responsibility for following up on potential issues and driving your tasks;

• Proactively ensuring our merchants are provided with timely and relevant information on potential technical changes or issues that may affect their business;

• Logging relevant process documentation in Confluence.

WHO YOU ARE

We expect that you have:

• An IT technical background and the ability to read and understand technical documentation;

• Flair for understanding complicated technical systems and concepts;

• Ability and desire to participate on presales calls from a technical standpoint and to conduct technical support meetings with our client’s development team;

• Experience with customer service and support;

• Knowledge of eCommerce platforms and the technical implementation of online payments;

• You have experience with Zendesk and are able to configure it;

• Understanding of how to work with APIs and ability to integrate them onto a website;

• Experience with Postman or Insomnia and CURL;

• Experience with programming and knowledge of Linux, PHP and/or SQL;

• Experience with POS will be an advantage;

• Excellent Danish skills (both written and oral);

• Good English skills (both written and oral).

WHAT MAKES YOU GREAT

• You are a service mind and strong communicator;

• You have the talent to operate as a link between different departments;

• You are outgoing and have a friendly personality;

• You have a personal drive to increase the standard of support and provide a high level of customer service;

• You may have experience from a similar position as a Technical Supporter / IT supporter.

WHAT WE OFFER

• A challenging and exciting role in a leading company that develops a unique e-commerce product;

• A strong company culture with a relaxed atmosphere;

• Ambitious, dedicated and happy colleagues who have fun together and help each other whenever needed;

• An induction where you will be well informed of our business strategy, the specific nature of our business and the wider working environment

• An attractive remuneration packages that ensure our employees are rewarded for their results and performance.

Our position as a leading Omni-channel payments provider is based on innovative products and services, and AltaPay offers its employees continuous professional development, freedom with responsibility, a good work-life-balance, free massage, access to a great fitness center, fun company parties a couple of times a year, a good and healthy canteen and other really neat stuff!

MEET THE TEAM

We are a diverse group of multinationals speaking over 11 languages with a passion for providing clients with the best omni-channel payment solution on the planet. We are hard working professionals that ensure we get the right balance of work and play. If you spend all that time at work, it needs to be fun. As for dress code, it is casual unless required differently by one of our social events. We don’t just accept difference, we celebrate it, we support it, and we thrive on it for the benefit of our employees, products, and customers. We are an equal opportunity workplace and do not discriminate based upon race, religion, color, national origin or gender.

HOW TO APPLY 

Our company is growing fast, so come and join us on our journey, it'll be fun. At least let us hear from you and see what happens.