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Customer Support Specialist for a new music streaming service in India
Delhi
0000 India
Moodagent


Customer Support Specialist for a new music streaming service in India

 

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Customer Support Specialist for a new music streaming service in India

We’re looking for the person who does not just see Customer Support as just another job, rather a career choice with opportunities for growth. Customer Support is not only interactionwith the customer, but also interaction with everything that makes the Moodagent platform.

The role of the Customer Support is to organize, create and disseminate through all relevant channels and instruct in the correct use of support tools and resources, and to be thetouchpoint across different departments within the organization.

As Customer Support at Moodagent, you are the expert in the use of solutions and know every corner of the Moodagent platform; if something breaks you know the right department to handle the issue. The Customer Support team ensures that both the user and the organization benefit from Moodagent.

Our goal is to revolutionize the music streaming scene, putting our unique music recommendation AI in the hands of the user - making music discovery a more personal, relevant and  shared experience than we know it today.

The Moodagent team is a close-knit collective of music-loving software developers, design thinkers, musicologists, data scientists and machine learning experts, from many corners of the world. At times, individual tasks get rather interdisciplinary, and we consider that to be a good thing.

Responsibilities

  • Respond to customer queries in a timely and accurate manner, email or chat and follow up to ensure that issues have been resolved
  • Share effective solutions with the team to ensure higher quality support
  • Report issues with the product via the right channels
  • Continuously update our guides with content as the product grows to inform customers about new features, functionalities and changes to the app landscape
  • Monitor customer complaints on social media & in the application marketplace and reach out to provide assistance if needed
  • Share customer insights with our Product, Sales and Marketing teams to assist with further development of the product
  • Assist with onboarding new customers
  • Participate in the training of new employees

Requirements

  • Experience with Customer Support and related tools is essential, we use Zendesk, Instabug, Atlassian, Slack and more
  • Experience with subscription management
  • Familiarity with the current user rights legislation in your region
  • Excellent communication and problem-solving skills
  • Ability to multitask
  • Fluency in English (other languages are always a plus)
  • Patience when handling tough cases
  • Curiosity and eagerness to learn
  • HTML, CSS, Javascript knowledge is a plus
  • Familiarity with the Music industry is a plus

About us

Our drive is to revolutionize the music streaming scene, putting our unique music recommendation AI in the hands of the user - making music discovery a more personal, relevant, and shared experience than we know it today. 

The Moodagent team is a close-knit bunch of music-loving software developers, design thinkers, musicologists, data-scientists, and machine-learning experts, from many corners of the world, and you’ll be working in close cooperation with fellow designers, developers, and machine learning team. At times our individual tasks get rather interdisciplinary, and we consider that to be a good thing.

We have the world’s best music recommendation and discovery tech, and we’re taking steps for a major entry into the consumer market. We juggle with a lot of fun stuff: music, big data, microservices, cloud computing, AI & machine learning, massively scalable systems, apps, web, and an ever-flowing stream of delightfully intricate challenges of making these things come together as a whole.

We have an informal tone and a shared passion for music.

Where

Moodagent New Delhi

When

April

The recruitment process

The recruitment process is easy!

This means that you do NOT have to produce a time-consuming written application. Simply answer the detailed questions and upload your CV, which you can find by clicking on "start". It usually takes just 10-15 minutes to apply and thereafter, you'll hear from us if you will move on to the interview round.

Press "start" now. We look forward to hearing from you.

When you press go, the clock will start. You will have 30 minutes to finish the application.